FREE returns & exchanges ✔️
We're so sorry it didn't work out! We want you to be 100% satisfied with your purchase. We accept returns on any item that meets the following criteria:
- Product is still in their original condition with their original packaging.
- Any safety seals are not damaged and all labels are retained.
- Any item that appears to have been used will not be accepted.
- Return or exchange process must be started within 14 days of the date of purchase.
*Items cannot be accepted and refund will not be issued if the above criteria are not met.
*Collaborative products are subject to that brands return policies and should not be returned to Eclipse Kids. Email support@eclipsekids.com for additional guidance.
To begin a return:
- Email support@lunababies.co to start the return process.
- A shipping label will be created and emailed to you.
- Once you’ve begun a return, the item must be received within 10 days.
- Refunds will be issued once the product is received and will be processed to your method of payment within 5 business days.
- For exchanges, the new product will be shipped within 2 business days. A shipping label will be emailed to you. You will only be charged if your original purchase is not received within 10 days.
My product arrived damaged. What can I do?
- Shipping or manufacturing damages or defects may occur outside of our control. If you experience this issue with your order, please email support@eclipsekids.com to begin your free exchange.
If you are concerned about the quality or safety of a product, please email support@eclipsekids.com or submit a contact form so we may correct the issue as quickly as possible.